PRA Privacy Policy
Introduction
Thank you for visiting the Prime Ride Access Inc (PRA) website. This Website is designed to make it easier and more efficient for individuals and businesses to interact with PRA. PRA recognizes that it is critical for individuals and businesses to be confident that their privacy is protected when they visit PRA’s Website.
Consistent with the provisions of the Internet Security and Privacy Act, the Freedom of Information Law, and the Personal Privacy Protection Law, this policy describes PRA’s privacy practices regarding information collected from users of this Website. This policy describes what information is collected and how that information is used. Because this privacy policy only applies to this Website, you should examine the privacy policy of any Website, including other state agency websites, that you access using this Website.
For purposes of this policy, “personal information” means any information concerning a natural person which, because of name, number, symbol, mark, or other identifier, can be used to identify that natural person. PRA does not collect any personal information about you through this Website unless you provide that information voluntarily by sending an email, responding to a survey, or registering and completing an online transaction.
Information Collected Automatically When You Visit this Website
When visiting this Website, PRA automatically collects and stores the following information about your visit:
  1. User client hostname. The hostname or Internet Protocol address of the user requesting access to a Website.
  2. HTTP header, “user agent.” The user agent information includes the type of browser, its version, and the operating system on which that browser is running.
  • HTTP header, “referrer.” The referrer specifies the web page from which the user accessed the current web page.
  1. System date. The date and time of the user’s request.
  2. Full request. The exact request the user made.
  3. Status. The status code the server returned to the user.
  • Content length. The content length, in bytes, of any document sent to the user.
  • Method. The request method used.
  1. Universal Resource Identifier (URI). The location of a resource on the server.
  2. Query string of the URI. Anything after the question mark in a URI.
  3. Protocol. The transport protocol and the version used.
None of the foregoing information is deemed to constitute personal information.
The information that is collected automatically is used to improve this Website’s content and to help PRA understand how users are interacting with the Website. This information is collected for statistical analysis, to determine what information is of most and least interest to our users, and to improve the utility of the material available on the Website. The information is not collected for commercial marketing purposes and PRA is not authorized to, and does not, sell or otherwise disclose the information collected from the Website for commercial marketing purposes.
Cookies
We use two types of cookies:
  1. Session cookies – These are created automatically on the device you use to access this Website. We may use this cookie feature to store a randomly generated identifying tag on the device you use to access this Website. A session cookie is erased when your browser is closed.
  2. Persistent cookies – These are more permanent and can be re-read when you return to the site that placed them on your computer. The information in them is written onto your hard drive and remains there until the expiry date of the cookie or until you manually delete them. They allow the Website to recognize you when you visit again and tailor the information presented to you based on your needs and interests.
The software and hardware you use to access the Website allows you to refuse new cookies or delete existing cookies. Refusing or deleting these cookies may limit your ability to take advantage of some features of this Website.
Information Collected When You email this Website or Complete a Transaction
During your visit to this Website, you may send an email to PRA. Your email address and the contents of your message will be collected. The information collected is not limited to text characters and may include audio, video, and graphic information formats included in the message. Your email address and the information included in your message will be used to respond to you, to address issues you identify, to improve this Website, or to forward your message to another department for appropriate action. Your email address is not collected for commercial purposes and PRA is not authorized to, and will not, sell or otherwise disclose your email address for commercial purposes.
During your visit to this Website, you may complete a transaction such as a survey, registration, or order form. The information, including personal information volunteered by you in completing the transaction, is used by PRA to operate PRA programs, which include the provision of goods, services, and information. The information collected by PRA may also be disclosed by PRA for those purposes that may be reasonably ascertained from the nature and terms of the transaction in which the information was submitted.
PRA does not knowingly collect personal information from children or create profiles of children through this Website. Users are cautioned, however, that the collection of personal information submitted in an email will be treated as though it was submitted by an adult, and may, unless exempted from access by federal or State law, be subject to public access. PRA strongly encourages parents and teachers to be involved in children’s Internet activities and to provide guidance whenever children are asked to provide personal information on-line.
Information and Choice
As noted above, PRA does not collect any personal information about you unless you provide that information voluntarily by sending an email, responding to a survey, or completing an on-line form. You may choose not to send us an email, respond to a survey, or complete an on-line form. While your choice not to participate in these activities may limit your ability to receive specific services or products through this Website, it will not have an impact on your ability to take advantage of other features of the Website, including browsing or downloading information.
Disclosure of Information Collected Through This Website
The collection of information through this Website and the disclosure of that information are subject to the provisions of the Internet Security and Privacy Act. Except as provided below or as otherwise authorized by law, PRA will only collect personal information through this Website or disclose personal information collected through this Website if the user has consented to the collection or disclosure of such personal information. The voluntary disclosure of personal information to PRA by the user, whether solicited or unsolicited, constitutes consent to the collection and disclosure of the information by PRA for the purposes for which the user disclosed the information to PRA, as was reasonably ascertainable from the nature and terms of the disclosure.
However, PRA may collect or disclose personal information without consent if the collection or disclosure is: (1) necessary to perform the statutory duties of PRA, or necessary for PRA to operate a program authorized by law, or authorized by state or federal statute or regulation; (2) made pursuant to a court order or by law; (3) for the purpose of validating the identity of the user; or (4) of information to be used solely for statistical purposes that is in a form that cannot be used to identify any particular person. Further, the disclosure of information, including personal information, collected through this Website is subject to the provisions of the Freedom of Information Law and the Personal
Privacy Protection Law.
PRA may also disclose personal information to federal or state law enforcement authorities to enforce its rights against unauthorized access or attempted unauthorized access to PRA’s information technology assets.
Access to and Correction of Personal information Collected Through this Website
Except as otherwise provided by law, any user may submit a request to the PRA privacy compliance officer to determine whether personal information pertaining to that user has been collected through this Website. Any such request shall be made in writing and must be accompanied by reasonable proof of identity of the user. Reasonable proof of identity may include verification of a signature, inclusion of an identifier generally known only to the user, or similar appropriate identification. The address of the privacy compliance officer is:
PRA Compliance Officer
1560 Mayflower Avenue Ste B
Bronx, NY 10461
Except as otherwise provided by law, the privacy compliance officer shall, within five (5) business days of the receipt of a proper request, provide access to the personal information; deny access in writing, explaining the reasons therefore; or acknowledge the receipt of the request in writing, stating the approximate date when the request will be granted or denied, which date shall not be more than thirty (30) days from the date of the acknowledgment. In the event that PRA has collected personal information pertaining to a user through the PRA Website and that information is to be provided to the user pursuant to the user’s request, the compliance officer shall inform the user of his or her right to request that the personal information be amended or corrected under the procedures set forth by NYS Law.
Confidentiality and Integrity of Personal information Collected Through this Website
PRA is strongly committed to protecting personal information collected through this Website against unauthorized access, use or disclosure. Consequently, PRA limits employee access to personal information collected through this Website to only those employees who need access to the information in the performance of their official duties. Employees who have access to this information follow appropriate procedures in connection with any disclosures of personal information in accordance herewith.
In addition, PRA has implemented procedures to safeguard the integrity of its information technology assets, including, but not limited to, authentication, monitoring, auditing, and encryption. These security procedures have been integrated into the design, implementation, and day-to-day operations of this Website as part of our continuing commitment to the security of electronic content as well as the electronic transmission of information.
For Website security purposes and to maintain the availability of the Website for all users, PRA employs software to monitor traffic to identify unauthorized attempts to upload or change information or otherwise damage this Website.
Redisclosure Notice
Any enrollee records that are accessed through PRA Transportation Management system are subject to all applicable federal and state laws for redisclosure, including but not limited to Minor Consented Services, Substance Use Disorder, HIV/AIDS, Mental Health, and Developmental Disabilities. If such information is present in the PRA Transportation Management System, law prohibits me from making any further disclosure of this information without the written consent of the person to whom it pertains. As an authorized user of the PRA Transportation Management system, I am responsible for understanding and following all applicable laws.
General Disclaimer
The information provided in this privacy policy should not be construed as giving business, legal, or other advice, or warranting as fail proof, the security of information provided through this Website.  PRA cannot provide individual advice or counseling, whether medical, legal, or otherwise. If you are seeking specific advice or counseling, you should contact a licensed practitioner or professional, a social services agency representative, or an appropriate organization in your local community.
Links Disclaimer
In order to provide users with certain information, this Website may provide links to local, State and federal government agencies, and websites of other organizations. A link does not constitute an endorsement of the content, viewpoint, accuracy, opinions, policies, products, services, or accessibility of that website. Once you link to another website from this Website, you are subject to the terms and conditions of that website, including, but not limited to, its privacy policy.
Information Disclaimer
Information provided on this Website is intended to allow the public immediate access to public information. While all attempts are made to provide accurate, current, and reliable information, PRA recognizes the possibility of human and/or mechanical error. Therefore, PRA, its employees, officers and agents make no representations as to the accuracy, completeness, currency, or suitability of the information provided by this Website and deny any expressed or implied warranty as to the same.
If you are viewing this Website using “Google Translate” or another similar application to assist you in reading this Website in languages other than English, such programs or applications may not be able to translate all types of documents and may not provide an exact translation. Anyone relying on information obtained from such applications does so at his or her own risk. PRA does not make any promises, assurances, or guarantees as to the accuracy of the translations so provided. PRA, its owners, employees, and/or agents shall not be liable for damages or losses of any kind arising out of, or in connection with, the use or performance of such information, including, but not limited to, damages or losses caused by reliance upon the accuracy of any such translations, or damages incurred from the viewing, distributing, or copying of such translations.